Refund policy
We want you to be completely satisfied with your purchase. Please read our return and refund policy carefully.
Eligibility for Returns We accept returns and refund requests within 14 days of the order being delivered. To be eligible, items must be unused, in their original condition, and in original packaging.
Non-Returnable Items The following items cannot be returned:
- Items damaged due to customer misuse
- Items without original packaging
- Custom or personalized orders
Damaged or Wrong Items If you received a damaged, defective, or incorrect item, please contact us within 14 days of delivery with photos of the item and packaging. We will arrange a replacement or full refund at no extra cost to you.
How to Request a Return
- Contact us at gohhwofficial@gmail.com with your order number and reason for return
- We will review your request within 1-3 business days
- If approved, we will provide return instructions
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5-10 business days.
Shipping Costs Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.